We're Real People. Talk to Us.

Got a question about an order? Want to know which product is right for your space? Just want to say hi? We actually read every message and we reply within 24 hours.

Email Us

support@lumvra.com

Monday – Saturday · Replies within 24 hours

Common Questions

Where is my order?
Orders are processed within 1–3 business days. Delivery takes 10–20 business days depending on your location. You’ll get a tracking number by email once it ships.

Can I change or cancel my order?
Message us within 12 hours of placing your order and we’ll do our best to help.

My item arrived damaged. What now?
Email us a photo within 7 days of delivery and we’ll make it right — no hassle, no runaround.

Do you ship worldwide?
Yes. We ship to most countries globally. Free shipping on all orders.

You’re not talking to a bot. You’re talking to us. We care about your experience because Lumvra only grows if you’re genuinely happy with what you ordered.