Frequently Asked Questions

Orders & Shipping

How long does delivery take?
Orders are processed in 1–3 business days and delivered within 10–20 business days worldwide. Most arrive in 10–15 days.

Do you ship worldwide?
Yes. We ship to most countries globally, with free shipping on every single order.

How do I track my order?
You’ll receive a tracking number by email once your order ships. Use it to follow your package in real time.

I haven’t received my tracking number yet. What’s happening?
Tracking emails are sent within 3–5 business days of ordering. If you haven’t received one after 5 days, email us at support@lumvra.com.

Products

Are your products good quality?
We only carry products we’d actually use ourselves. Every item is selected based on real reviews, verified suppliers, and genuine usefulness — not just what looks good in a photo.

Do products come with instructions?
Most products include a user guide. If you need help with a specific product, contact us and we’ll walk you through it.

Returns & Refunds

What is your return policy?
We offer a 30-day return window. If you’re not satisfied, email us at support@lumvra.com and we’ll sort it out.

My item arrived damaged. What do I do?
Email us a photo within 7 days of delivery. We’ll send a replacement or issue a full refund — your choice.

When will I receive my refund?
Approved refunds are processed within 5–7 business days back to your original payment method.

Still Have a Question?

Email us at support@lumvra.com — we reply within 24 hours, Monday through Saturday.